ashokdubariya/ctrrm

A self-hosted SaaS platform for detecting early warning signals when client relationships are at risk

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github.com/ashokdubariya/laravel-ctrrm

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Language:Blade

Type:project

pkg:composer/ashokdubariya/ctrrm

1.0.0 2026-01-29 13:34 UTC

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Requires (Dev)

proprietary 97e95019172b5fa52e29513a6bd4166cd9a8f6b9

laravelsaasmulti-tenantclient-managementrisk-managementrelationship-trackinghealth-scorecommitment-tracking

This package is auto-updated.

Last update: 2026-01-29 13:46:18 UTC

README

A self-hosted SaaS platform for detecting early warning signals when client relationships are at risk

🎯 Product Overview

This is NOT a CRM. This is NOT a Helpdesk. This is NOT an Invoicing system.

This is a relationship intelligence & risk detection platform for small businesses, agencies, freelancers, and service companies.

The Problem We Solve

Businesses lose clients not because of bad service, but because of:

  • Broken promises and missed commitments
  • Silent disengagement
  • Unnoticed sentiment shifts
  • Poor communication cadence
  • Trust erosion happening invisibly

By the time you notice, revenue is already lost.

Our Solution

A lightweight monitoring system that:

  • Tracks non-financial commitments (the promises that build trust)
  • Monitors communication patterns (detects silence before it's too late)
  • Calculates transparent relationship health scores
  • Triggers early warning alerts
  • Works perfectly WITHOUT AI (AI is optional)

🚀 Core Features

1. Commitment & Promise Tracking

Track delivery dates, feature promises, support actions, and follow-ups. Never forget a commitment again.

2. Relationship Health Scoring Engine

Transparent, rule-based scoring system. No black-box algorithms. Fully configurable weights and thresholds.

3. Early Warning System

Automatic alerts when:

  • Trust score drops
  • Commitments are missed
  • Client goes silent
  • Sentiment turns negative

4. Interaction Logging

Log all meaningful touchpoints: meetings, calls, emails, tickets. Build a complete relationship timeline.

5. Risk Dashboard

See all at-risk clients at a glance. Prioritize outreach based on data, not gut feeling.

6. Relationship Timeline

Chronological view of commitments, interactions, breaches, and recoveries.

7. Reports & Analytics

  • Clients at risk
  • Commitment success rates
  • Response time analysis
  • Churn signal detection

8. Team Management

Role-based access control (Admin, Manager, Team Member).

📸 Application Screenshots

🛠️ Technical Stack

  • Backend: PHP 8.1+, Laravel 11+
  • Frontend: Blade templates, Alpine.js, Tailwind CSS, Font Awesome
  • Database: MySQL 8+ or MariaDB 10.3+
  • Queue: Laravel Queues for background jobs
  • Scheduler: Laravel Scheduler for cron tasks

📋 System Requirements

  • PHP >= 8.1
  • MySQL >= 8.0 or MariaDB >= 10.3
  • Composer
  • Node.js & NPM (for asset compilation)
  • Web server (Apache/Nginx)

Required PHP Extensions

  • BCMath
  • Ctype
  • Fileinfo
  • JSON
  • Mbstring
  • OpenSSL
  • PDO
  • Tokenizer
  • XML
  • cURL

📦 Installation

Quick Install (Web Installer)

  1. Upload files to your server
  2. Navigate to https://yourdomain.com/install
  3. Follow the wizard:
    • Requirements check
    • Database configuration
    • Automated migration runner
    • Admin account creation
    • Installation lock file
    • Done!

🔐 Security

  • CSRF protection enabled
  • SQL injection prevention (Eloquent ORM)
  • XSS protection (output escaping)
  • Secure password hashing (bcrypt)
  • Rate limiting on sensitive routes
  • Multi-tenant data isolation
  • Encrypted API keys
  • Audit logging

🎯 Target Users

  • Agencies - Monitor client satisfaction across multiple accounts
  • Freelancers - Never lose a client due to forgotten commitments
  • SaaS Founders - Track customer health beyond MRR
  • Consultants - Maintain strong client relationships
  • Service Businesses - Detect churn signals early

💡 Unique Selling Points

What Makes This Different

  1. Commitment-Centric: No one else focuses on promises as trust currency
  2. Transparent Scoring: No black-box AI, fully configurable rules
  3. Non-AI Core: Works perfectly without AI (AI is additive only)
  4. Self-Hosted: Full data control, no vendor lock-in
  5. Lightweight: Not bloated like CRMs, focused on one job
  6. Early Warning: Proactive, not reactive

Competition Analysis

Feature Our Product Traditional CRM AI-Only Tools
Commitment Tracking Core Feature No No
Works Without AI Yes Yes No
Transparent Scoring Yes No No
Self-Hosted Yes Some No
Early Churn Detection Yes Limited Yes

🙏 Credits

Third-Party Libraries

  • Laravel - PHP framework (MIT License)
  • Alpine.js - JavaScript framework (MIT License)
  • Tailwind CSS - CSS framework (MIT License)
  • Font Awesome - Icon set (MIT License)

📊 Changelog

Version 1.0.0 - Initial release

  • Client Relationship Management
  • Commitment & Promise Tracking (Core Differentiator)
  • Relationship Health Scoring Engine
  • Early Warning Alert System
  • Interaction & Communication Logging
  • Multi-Tenant Architecture
  • User Management
  • Reporting & Analytics
  • Timeline & Activity Stream

Support