thelia / zendesk-module
ZenDesk module for Thelia
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Type:thelia-module
Requires
- thelia/installer: ~1.1
- zendesk/zendesk_api_client_php: ^2.2
README
This module allows to retrieve the ticket of a retailer from ZenDesk
Installation
Manually
- Copy the module into
<thelia_root>/local/modules/directory and be sure that the name of the module is ZenDesk. - Activate it in your thelia administration panel
Composer
Add it in your main thelia composer.json file
composer require thelia/zend-desk-module:~1.0
Usage
First go to https://{sous-domaine}.zendesk.com/admin/apps-integrations/apis/zendesk-api/
Activate Token Access and add a token API Copy your token and Save
Go to the configuration panel and add your subdomain, api token and Zendesk's username
When Connected, your customer will see their tickets from ZenDesk.
It's using the email of the retailer so be sure to add it in ZenDesk.
You should configure Zendesk Parameters
- user rules : allow your users to create and edit tickets or not (read-only by default)
- tickets type : allow your users to see only requested or assigned ticket or all (assigned by default)
Loop
[zendesk_users_loop]
You will see all the users who have both a Zendesk account and an account on your website