mpclarkson / freshdesk-bundle
Symfony bundle for the Freshdesk API (v2)
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Type:symfony-bundle
Requires
- mpclarkson/freshdesk-php-sdk: 0.3.*
Requires (Dev)
- phpunit/phpunit: ~4
- symfony/framework-bundle: ~2.3
This package is auto-updated.
Last update: 2024-11-20 06:53:35 UTC
README
This is a Symfony2-3 bundle to interact with the Freshdesk API v2 via the freshdesk-php-sdk.
Requirements
- Symfony 2.8+
- PHP 5.5+
- A Freshdesk account
Installation
To add this bundle to your Symfony app, use Composer.
Add mpclarkson/freshdesk-bundle
to your composer.json file:
{ "require": { "mpclarkson/freshdesk-bundle": "dev-master" } }
Add the bundle to AppKernel.php
:
public function registerBundles() { $bundles = array( // ... new Mpclarkson\FreshdeskBundle\FreshdeskBundle(), // ... ); }
Configure the bundle in config.yml
:
freshdesk: api_key: your_freshdesk__api_key domain: your_freshdesk_domain
Then run composer update
.
Accessing the Freshdesk API
In a controller you can access the Freshdesk client and the API resources as follows:
$api = $this->get('freshdesk'); //Contacts $contacts = $api->contacts->update($contactId, $data); //Agents $me = $api->agents->current(); //Companies $company = $api->companies->create($data); //Groups $deleted = $api->groups->delete($groupId); //Tickets $ticket = $api->tickets->view($filters); //Time Entries $time = $api->timeEntries->all($ticket['id']); //Conversations $ticket = $api->conversations->note($ticketId, $data); //Categories $newCategory = $api->categories->create($data); //Forums $forum = $api->forums->create($categoryId, $data); //Topics $topics = $api->topics->monitor($topicId, $userId); //Comments $comment = $api->comments->create($forumId); //Email Configs $configs = $api->emailConfigs->all(); //Products $product = $api->products->view($productId); //Business Hours $hours = $api->businessHours->all(); //SLA Policy $policies = $api->slaPolicies-all();
Filtering
All GET
requests accept an optional array $query
parameter to filter
results. For example:
//Page 2 with 50 results per page $page2 = $this->forums->all(['page' => 2, 'per_page' => 50]); //Tickets for a specific customer $tickets = $this->tickets->view(['company_id' => $companyId]);
Please read the Freshdesk documentation for further information on
filtering GET
requests.
Contributing
This is a work in progress and PRs are welcome. Please read the contributing guide.
Author
The library was written and maintained by Matthew Clarkson from Hilenium.