liuggio / help-desk-bundle
Provides help desk and ticketing system for support your customer, this is a #Symfony2 Bundles
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Language:JavaScript
Type:symfony-bundle
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Last update: 2024-10-31 04:06:03 UTC
README
Develpment status. Release will be on july.
** This bundle is not working yet!!! **
The objective of this bundle is support the Help desk.
Open source support ticket system. (Symfony2 bundle)
See wiki
https://github.com/liuggio/HelpDeskBundle/wiki/Concept-key-RFC
Install this bundle as always :)
Composer: add to your composer
1 Add the following entry to composer.json
the run composer.phar install
.
"liuggio/help-desk-bundle": "dev-master"
2 Register the bundle in app/AppKernel.php
$bundles = array( // ... new Liuggio\HelpDeskBundle\LiuggioHelpDeskBundle(), );
3 Add to app/config/routing.yml
LiuggioHelpDeskBundle_customer_care_ticket: resource: "@LiuggioHelpDeskBundle/Resources/config/routing.yml" prefix: /help-desk
or
myLiuggioHelpDeskBundle_customer_care_ticket: resource: "@LiuggioHelpDeskBundle/Resources/config/routing/user.yml" prefix: /help-desk/my myLiuggioHelpDeskBundle_customer_care_operator_ticket: resource: "@LiuggioHelpDeskBundle/Resources/config/routing/operator.yml" prefix: /help-desk/operator
4 Add the following entries to config.yml
liuggio_help_desk: object_manager: 'doctrine.odm.mongodb.document_manager' #or orm class: ticket: Liuggio\HelpDeskBundle\Entity\Ticket #optional comment: Liuggio\HelpDeskBundle\Entity\Comment #optional category: Liuggio\HelpDeskBundle\Entity\Category #optional user: YOUR/NAMESPACE/ENTITY/CLASS email: sender: terravision-developers@googlegroups.com subject_prefix: '[help Desk]' #optional
5 Add the following entries to security.yml
security:
//...
acl:
connection: default
access_control:
//...
# HelpDesk Ticket system
- { path: ^/help-desk/operator, role: [ROLE_HELP_DESK_OPERATOR, ROLE_ADMIN] }
- { path: ^/help-desk/, role: [IS_AUTHENTICATED_FULLY]}
** You have to create your own user entity see sonata user bundle **