coldtrick/user_support

Offers different community master features to support your users

Maintainers

Details

github.com/ColdTrick/user_support

Homepage

Source

Issues

Fund package maintenance!
ColdTrick
www.paypal.me/ColdTrick

Installs: 2 011

Dependents: 0

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Stars: 13

Watchers: 6

Forks: 5

Open Issues: 1

Type:elgg-plugin

v11.0 2024-06-28 07:14 UTC

Conflicts

GPL-2.0-only 581558a30af849844e4ea82056f9bf170c9f66c3

pluginFAQsupportelgg

This package is auto-updated.

Last update: 2024-10-28 08:00:02 UTC

README

Elgg 6.0 Lint Checks Latest Stable Version License

Offers different community master features to support your users.

Features

  • Contextual Help: Write help text on the page where it applies

  • Support Tickets

    • Allow your users to ask a question
    • Assign Support Staff to handle tickets
    • Get notifications when
      • A new ticket is (re) opened
      • A ticket is closed
      • A comment has been made on a ticket

  • FAQ

    • add site and group FAQ's
    • promote support tickets to FAQ items
    • organize FAQ's with tags
    • search FAQ by multiple tags and free text search